Blog - Opinion

The Jacoby Consulting Group Blog

Welcome to the Jacoby Consulting Group blog.
You will immediately notice that this blog covers a wide range of themes - in fact, whatever takes my fancy or whatever I feel strongly about that is current or topical. Although themes may relate to business, corporate or organisational issues (i.e. the core talents of JCG), they also cover issues on which JCG also feels warranted to comment, such as social issues, my books, other peoples' books and so on. You need to know that comments are moderated - not to stifle disagreement - but rather to eliminate obnoxious or incendiary comments. If a reader wishes to pursue any specific theme in more detail, specifically in relation to corporate, business or organisational issues, or in relation to my books, then the reader is invited to send an off-line email with a request. A prompt response is promised. I hope you enjoy this blog - sometimes informed, sometimes amused and sometimes empassioned. Welcome and enjoy.
JJJ

02 March 2014


Attributes of leadership

I was asked the other day what I considered to be the attributes of effective leadership. Here are some of the attributes I considered important.

1. Walk the talk.

2. Respect and acknowledge good ideas, regardless of where they come from.

3. Don't blame - seek to improve or change. Recognise that most poor performances and mistakes have multiple parents.

4. Don't assume that everyone is motivated by the same stimulus - take the time and effort to find out what it is.

5. Never 'put down' a peer or subordinate in front of others or in private - identify the issue, identify the better path, and give the 'culprit' a chance to redeem themselves (within reason).

6. Be prepared to accept failure - once - but insist that all failure is as powerful a learning tool as success.

7. Listen with both ears.

8. Be authentic.

9. Be transparent.

10. Be grateful to those who provide extra effort, extra performance, extra consideration, extra support to others, and who share their knowledge and experience.

11. Delegate responsibility but monitor the delegation.

12. Embrace change when it makes sense to do so.

13. Never tie your 'status' and 'ego' to any single decision, strategy, action or project. Always be prepared to change with new evidence.

14. As far as you can, engage personally with as many people in the organisation as you can. Shake their hand, look them in the eye, listen to them and give them feedback - and above all, respect them as fellow human beings.

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17 May 2013


Management versus leadership

As with most things in life - there are very few absolutes.

It might be convenient to suggest that management is about the here and now and that leadership is about the future.

However, there are many situations where 'managers' must show 'leadership' in their area of responsibility.

A manager who is faced with significant operational challenge in the here and now, for example, must be able to demonstrate leadership to transition his/her area to a new context.

That involves, creating the future vision for his/her area of responsibility, helping  develop the transition plan to achieve it, selling the vision and its benefits to his/her people (and up the organisation) and then steer the transition so that the future vision become the reality.

Similarly, a 'leader' needs to be able to envision, and then deliver it. Just developing a vision is NEVER enough.

In the same way as effective leadership needs to operate equally comfortably in the right-brain and left-brain spaces, a leader needs to be able to see the future and then manage it to realisation. A CEO must do this across the entire organisation, while other executives must do it across their area's of responsibility.

Thus, in most  organisations, effective executives need to display both capabilities. Certainly some executives in some contexts display more of one than the other, but they must have capabilities in both realms to provide overall effectiveness.

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30 January 2012


Answering some questions on the board and CEO relationship

1. How far or deep can a board of directors get involved in judging or influencing the leadership style and the leadership activities of its CEO?

The answer of course is that "it depends." Let us accept firstly the premise that a board appoints its CEO to fulfil certain tasks and to achieve certain outcomes. If the board is rational and competent, it determines the leadership and management skills and attributes needed to satisfy the board's objectives and appoints the best person it can afford who possesses those attributes to the rol. The reason is because such an appointment lowers appointment-risk and increases the likelihood of successfully achieving that which was intended.

Of course, if the board doesn't behave rationaly or competently, then the appointment may be sub-optimal or fail.

When we talk about "leadership and management skills" we inevitably include leadership style and "activities" or management practices. These too vary with the context.

The leadership style required for a predominantly "left-brain" organisation is different to one which is predominantly right-brain. Similarly, what you do and how you do it, from a leadership perspective, will vary, for example depending on whether you are changing an organisational culture, process or other corporate attribute very quickly or slowly (i.e. "big bang" change versus "continuous improvement".) Management style for revolutionary change is quite different to a "steady as she goes" type of change agenda.

To each of these myriad of contexts is applied a "management style" that will work best in that context.

If the CEO doesn't posses in his/her skill-set an ability to apply the optimal "style" then a sub-optimal outcome will occur. Sometimes this sub-optimal/dysfunctional approach can be very painful for an organisation.

The board's role, among other things, is to monitor CEO behaviour and performance. If sub-optimal leadership strategies are being applied within the orgaisation, the board, through the Chairman, should discuss the matter with the CEO in order to understand the issues: why did the CEO use that technique; is the CEO aware of the ramifications of that chosen technique; is the CEO capable of utilising the optimal strategy, etc

If the CEO doesn't satisfy the Chairman/board that they will/can remediate the situation in an acceptable time-frame, then the board may consider this one of the triggers that starts a search for a new CEO.

Remember that a CEO is meant to be "an expert" in dealing with and satisfying the challenges facing the organisation and for which that CEO was appointed. Board "involvement" and "influence" should only be applied when warranted, and that is a very subjective decision.

Unless the board is mature and knowledgable, then they too may misjudge the situation and impose themselves unjustifiably on the CEO when he/she is quite capable of handling the issues.

2. To what extent HR matters ( usually the domain of the CEO) can be treated on board level? 

The importance of HR will vary depending on the corporation, what it does and how it does it. I don't know of any company however that doesn't require people - so the importance of HR, culture, industrial relations, and so on will vary depending on context.

When the management of HR or HR-related issues threatens to destabilise the company, force the company to take on unjustified risk or expense, or when the issue threatens to  tarnish the company's reputation and ability to sustainably transact its business; then the board must interfere to ensure suitable remedies, strategies or solutions are in place. That doesn't mean that the board has to do it, but rather that it is done. If internal staff can't do it, then it's the board's responsibility to ensure that competent outsiders are brought in to "fix it".

3. What are tasks of board committees?

Each board committee (e.g. Audit, Finance, etc) has its own "agenda", own timelines, and its own objectives. The tasks therefore vary depending on those variables.

4. In what way is CEO to be involved in choosing his own successor etc?

It will vary from context to context. If the CEO has been successful, respected and is, say retiring on good terms or has been head-hunted into a new prestigeous role, then I suspect he/she will be actively involved in their own replacement.

If on the other-hand the incumbent has failed in his/her role, why would a board seek his/her involvement in the replacement?

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