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Welcome to the Jacoby Consulting Group blog.
You will immediately notice that this blog covers a wide range of themes - in fact, whatever takes my fancy or whatever I feel strongly about that is current or topical. Although themes may relate to business, corporate or organisational issues (i.e. the core talents of JCG), they also cover issues on which JCG also feels warranted to comment, such as social issues, my books, other peoples' books and so on. You need to know that comments are moderated - not to stifle disagreement - but rather to eliminate obnoxious or incendiary comments. If a reader wishes to pursue any specific theme in more detail, specifically in relation to corporate, business or organisational issues, or in relation to my books, then the reader is invited to send an off-line email with a request. A prompt response is promised. I hope you enjoy this blog - sometimes informed, sometimes amused and sometimes empassioned. Welcome and enjoy.
JJJ

28 February 2014


CEO assessment

In her article CEO Evaluations: Providing Feedback that Makes a Difference, Laura Hay believes that a CEO's performance be assessed on the following criteria:

  • Strategy and Vision – How well does the CEO convey the bank’s vision and develop a clear guide for current and future courses of action?
  • Leadership – How well does the CEO motivate and energize employees to implement the business strategy and achieve the bank’s vision?
  • Innovation/Technology – Does the CEO have a vision for the development of new/better products and services? Is there an IT strategy in place to improve the customer experience and assist in operational and risk management?
  • Operating Metrics – Is the bank meeting its current financial objectives? Has progress been made in achieving mid- and long-term financial performance objectives?
  • Risk Management – Is the bank adequately managing its risk and receiving satisfactory regulatory reviews?
  • People Management – To what extent does the CEO take steps to improve and expand the capabilities of senior managers? Does the CEO’s management style convey a high level of ethics and respect for employees?
  • External Relationships – How well does the CEO interact with shareholders, the Board, customers, regulators, media and other stakeholders?
These criteria are is OK as a generic, but I think that most CEOs are appointed for a specific set of objectives in a specific context.

If you believe the article that this is the way that CEOs are assessed, then any CEO reading the article would focus on those few characteristics. Yet his/her board-directed brief is to achieve specific outcomes, and the generic criteria in the article are of lesser importance (not unimportant, but at a certain time, less important.)

It's not that these criteria a wrong; it's that they may, in context, distract from the task at hand.

If we are honest, the criteria specified here are rarely if ever met perfectly by anyone. Where a CEO is lacking (or doesn't have the time) in a particular area, then others are usually used to fill that role/task. That doesn't necessarily mean the CEO falls short, but rather that the CEO might be focussing on 'more important' things at that time (e.g. like survival!)

Ref: http://boardprospects.hivefire.com/articles/612090/ceo-evaluations-providing-feedback-that-makes-a-di/

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