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The Jacoby Consulting Group Blog

Welcome to the Jacoby Consulting Group blog.
You will immediately notice that this blog covers a wide range of themes - in fact, whatever takes my fancy or whatever I feel strongly about that is current or topical. Although themes may relate to business, corporate or organisational issues (i.e. the core talents of JCG), they also cover issues on which JCG also feels warranted to comment, such as social issues, my books, other peoples' books and so on. You need to know that comments are moderated - not to stifle disagreement - but rather to eliminate obnoxious or incendiary comments. If a reader wishes to pursue any specific theme in more detail, specifically in relation to corporate, business or organisational issues, or in relation to my books, then the reader is invited to send an off-line email with a request. A prompt response is promised. I hope you enjoy this blog - sometimes informed, sometimes amused and sometimes empassioned. Welcome and enjoy.
JJJ

21 August 2011


Trusting management

Much has been written about the loss of trust in management. These discussion almost always deal with the loss of "trust from below" - i.e. trust by employees or subordinates of senior management.

What they don't deal with is the loss of "trust from above" - i.e. the loss of trust by the board and shareholders in management. Causes for this include management:

1. Setting expectations and failing to deliver.
2. Saying things that are later demonstrated to be false.
3. Withholding part of the "truth".
4. Only putting one side of the argument for an initiative proposed by management.
5. Pursing initiatives that only management will personally benefit from (i.e. KPI facilitation when the KPI is the basis of management's remuneration).
6. Pursing personal gain ahead of corporate gain.
7. Saboutaging initiatives that benefit shareholders ahead of management (eg. golden parachutes, etc).
8. Promoting colleagues beyond their competency.
9. Allowing risks and problems to remain unresolved beyond necessity.
10. Hiding issues that later embarass or compromise the board.
11. Hiding issues that later negatively impact company reputation or worth.
12. Hiding issues that later increase risk or cost.

It is often the case that on some issues the "trust from below" is incompatible with "trust from above" and they conflict. Corporate and cultural tension is often caused when these two truths are made public and both board and management are perceived as breaching faith (internal and external).

A difficult position to recover from.

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