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The Jacoby Consulting Group Blog

Welcome to the Jacoby Consulting Group blog.
You will immediately notice that this blog covers a wide range of themes - in fact, whatever takes my fancy or whatever I feel strongly about that is current or topical. Although themes may relate to business, corporate or organisational issues (i.e. the core talents of JCG), they also cover issues on which JCG also feels warranted to comment, such as social issues, my books, other peoples' books and so on. You need to know that comments are moderated - not to stifle disagreement - but rather to eliminate obnoxious or incendiary comments. If a reader wishes to pursue any specific theme in more detail, specifically in relation to corporate, business or organisational issues, or in relation to my books, then the reader is invited to send an off-line email with a request. A prompt response is promised. I hope you enjoy this blog - sometimes informed, sometimes amused and sometimes empassioned. Welcome and enjoy.
JJJ

07 May 2005


Handling Complex Issues at Meetings

"We can't seem to find a way to address one aspect of the problem without opening up all the other issues. To add even more challenge, this group meets only once a month for a 3-hour session."

This is a problem that has existed as long as I have been facilitating - 25 years. I follow this process for small (up to 20-25 people facilitations) to overcome this issue:

1. Interview each participant on a one-on-one basis prior to the session.

2. I ask them what they consider are the issues involved.

3. I record all issues and rank them according to the frequency with which they were nominated.

4. I sit with the session's sponsor and go through the list.

5. We identify which issue/s are core to the sponsor's objectives.

6. We identify which issues are barriers to satisfying those objectives.

7. We develop a plan to deal with the barrier issues.

8. At the workshop, I feedback all issues raised at interview (anonymously) and state that we will deal with the core issues only. If someone raises one of the other issues, we say that it will be dealt with in a manner already agreed, e.g. some other forum such as a workshop, project, initiative, outside help, etc. If an issue not mentioned in the interview is raised in the session then we "park" it on an "Issues Board" at the side of the room and promise to revisit it before the session closes. Toward the end of the session (i.e. after the core issues are "resolved"), we revisit the Issues Board to see if the issue is still relevant since many bilateral issues evaporate when the core issue is resolved. Where the parked issue/s are still relevant, then we agree a strategy to deal with it/them after this session.

Advantage of this method:

1. Everyone gets a say

2. Everyone gets to say what they feel without the pressure of peers and/or superiors present

3. Unplanned for issues are parked but managed and are therefore unable to detour the core session

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